Are you experiencing frustration with your Arlo camera not recording? You’re not alone. Many users have reported this issue, and it’s essential to identify the root cause to resolve the problem. In this article, we’ll delve into the possible reasons behind this glitch and provide you with step-by-step solutions to get your Arlo camera up and running smoothly.
Understanding Arlo Camera Recording
Before we dive into the troubleshooting process, it’s crucial to understand how Arlo cameras record footage. Arlo cameras are designed to record video and audio when motion is detected or when scheduled to do so. The recording process involves several components, including:
- Motion detection: Arlo cameras use passive infrared (PIR) sensors to detect motion. When motion is detected, the camera sends a signal to the Arlo base station or directly to the cloud, triggering the recording process.
- Cloud connectivity: Arlo cameras rely on a stable internet connection to upload recorded footage to the cloud. This allows users to access and view recorded videos remotely.
- Power and battery life: Arlo cameras require a stable power source, either through a wired connection or battery power. Low battery life or power outages can disrupt the recording process.
Common Reasons for Arlo Camera Not Recording
Now that we’ve covered the basics of Arlo camera recording, let’s explore the common reasons why your Arlo camera might not be recording:
- Weak or No Internet Connection: A stable internet connection is essential for Arlo cameras to upload recorded footage to the cloud. If your internet connection is weak or unavailable, your camera may not record.
- Low Battery Life: If your Arlo camera is battery-powered, low battery life can cause the camera to stop recording. Make sure to check your camera’s battery level and replace or recharge the batteries as needed.
- Incorrect Motion Detection Settings: If your motion detection settings are not configured correctly, your camera may not record when motion is detected. Check your motion detection settings to ensure they are set up correctly.
- Camera Placement and Obstructions: The placement of your Arlo camera can affect its ability to record. Ensure that your camera is placed in a location with a clear view of the area you want to monitor, and avoid obstructions that may block the camera’s view.
Troubleshooting Steps for Arlo Camera Not Recording
To resolve the issue of your Arlo camera not recording, follow these step-by-step troubleshooting steps:
- Check Your Internet Connection: Ensure that your internet connection is stable and working correctly. Restart your router and modem to see if this resolves the issue.
- Check Your Camera’s Battery Life: If your Arlo camera is battery-powered, check the battery level and replace or recharge the batteries as needed.
- Verify Motion Detection Settings: Check your motion detection settings to ensure they are set up correctly. Adjust the sensitivity and detection zones as needed.
- Check Camera Placement and Obstructions: Ensure that your camera is placed in a location with a clear view of the area you want to monitor. Avoid obstructions that may block the camera’s view.
Advanced Troubleshooting Steps
If the above steps do not resolve the issue, it’s time to dive deeper into advanced troubleshooting. Here are some additional steps to help you resolve the issue:
Checking Arlo Camera Firmware
Outdated firmware can cause issues with your Arlo camera’s recording functionality. To check for firmware updates:
- Log in to your Arlo account and navigate to the camera settings page.
- Click on the “Firmware” tab and check for any available updates.
- Follow the on-screen instructions to update your camera’s firmware.
Resetting Arlo Camera
If your Arlo camera is still not recording, you may need to reset the camera to its factory settings. To do this:
- Press and hold the reset button on the back of the camera for 10 seconds.
- Release the reset button and wait for the camera to restart.
- Log in to your Arlo account and reconfigure your camera settings.
Arlo Camera Not Recording: Additional Tips
Here are some additional tips to help you resolve the issue:
- Check for Physical Damage: Inspect your Arlo camera for any physical damage that may be causing the issue.
- Check for Interference from Other Devices: Other devices in your home or office may be interfering with your Arlo camera’s signal. Try moving the camera to a different location or switching off nearby devices.
- Contact Arlo Support: If none of the above steps resolve the issue, contact Arlo support for further assistance.
Conclusion
If your Arlo camera is not recording, it can be frustrating and concerning. However, by following the troubleshooting steps outlined in this article, you should be able to identify and resolve the issue. Remember to check your internet connection, battery life, motion detection settings, and camera placement to ensure that your Arlo camera is recording correctly. If you’re still experiencing issues, don’t hesitate to contact Arlo support for further assistance.
| Arlo Camera Model | Recording Resolution | Field of View |
|---|---|---|
| Arlo Pro | 1080p | 130° |
| Arlo Pro 2 | 1080p | 130° |
| Arlo Pro 3 | 2K | 160° |
By following the steps outlined in this article, you should be able to resolve the issue of your Arlo camera not recording. Remember to stay calm and patient, and don’t hesitate to contact Arlo support if you need further assistance.
Why is my Arlo camera not recording?
Your Arlo camera may not be recording due to a variety of reasons, including connectivity issues, battery drain, or incorrect settings. It’s essential to check the basics first, such as ensuring the camera is turned on and the battery is charged. Additionally, verify that the camera is connected to the internet and the Arlo app is up-to-date.
If the issue persists, try restarting the camera or checking for any firmware updates. You can also try resetting the camera to its factory settings, but be aware that this will erase all customized settings. If none of these troubleshooting steps resolve the issue, it may be worth contacting Arlo support for further assistance.
How do I check my Arlo camera’s connectivity?
To check your Arlo camera’s connectivity, start by ensuring it is connected to the same Wi-Fi network as your router. You can do this by checking the camera’s settings in the Arlo app or by looking for the Wi-Fi symbol on the camera itself. If the camera is not connected, try restarting the router or moving the camera closer to the router to improve the signal strength.
If the camera is connected to the Wi-Fi network, try checking the internet connection by opening a web browser on a device connected to the same network. If the internet connection is slow or unstable, it may be causing the camera to malfunction. You can also try checking the camera’s signal strength in the Arlo app, which can give you an idea of the camera’s connectivity.
What are the common causes of Arlo camera not recording?
Some common causes of Arlo camera not recording include low battery, incorrect motion detection settings, or a faulty SD card. If the camera’s battery is low, it may not have enough power to record video. Similarly, if the motion detection settings are not set correctly, the camera may not record video even when motion is detected.
Another common cause is a faulty SD card, which can prevent the camera from recording video. Try removing the SD card and reinserting it or replacing it with a new one. Additionally, ensure that the camera’s storage is not full, as this can also prevent recording. You can check the camera’s storage in the Arlo app and delete any unnecessary footage to free up space.
How do I reset my Arlo camera to its factory settings?
To reset your Arlo camera to its factory settings, press and hold the sync button on the back of the camera for 10 seconds. Release the button when the camera’s LED light starts flashing. This will restore the camera to its default settings, erasing any customized settings or configurations.
After resetting the camera, you will need to set it up again using the Arlo app. This includes reconnecting the camera to your Wi-Fi network, setting up motion detection, and configuring any other settings as desired. Be aware that resetting the camera will also erase any saved footage, so make sure to download or delete any important recordings before resetting.
Can I use a different type of SD card in my Arlo camera?
Arlo cameras are compatible with a variety of SD card types, including microSD, microSDHC, and microSDXC. However, it’s essential to ensure that the SD card meets the camera’s specifications and is compatible with the camera’s firmware.
When choosing an SD card, look for one that is Class 10 or higher, which indicates that it can handle high-speed video recording. Additionally, ensure that the SD card has enough storage capacity to hold the footage you need. It’s also a good idea to format the SD card in the Arlo app before using it to ensure compatibility.
How do I update my Arlo camera’s firmware?
To update your Arlo camera’s firmware, open the Arlo app and navigate to the camera’s settings. Look for the “Firmware Update” option and select it. The app will then check for any available updates and prompt you to download and install them.
If an update is available, follow the on-screen instructions to download and install it. The update process may take a few minutes, during which time the camera may be unavailable. Once the update is complete, the camera will restart, and you can verify that the firmware has been updated in the Arlo app.
What should I do if my Arlo camera is still not recording after troubleshooting?
If your Arlo camera is still not recording after troubleshooting, it may be worth contacting Arlo support for further assistance. They can help you diagnose the issue and provide additional troubleshooting steps or repair options.
Before contacting support, make sure to have your camera’s serial number and a detailed description of the issue ready. This will help the support team to quickly identify the problem and provide a solution. Additionally, be prepared to provide any error messages or logs that may be relevant to the issue.