Are you experiencing issues with your Arlo camera not recording? You’re not alone. Many users have reported this problem, and it can be frustrating, especially if you’re relying on your camera for home security. In this article, we’ll explore the possible reasons why your Arlo camera may not be recording and provide troubleshooting steps to help you resolve the issue.
Understanding Arlo Camera Recording Modes
Before we dive into the troubleshooting steps, it’s essential to understand how Arlo cameras record video. Arlo cameras have different recording modes, including:
- Continuous Video Recording (CVR): This mode allows your camera to record continuously, 24/7.
- Motion Detection: This mode records video only when motion is detected.
- Scheduled Recording: This mode allows you to schedule specific times for your camera to record video.
Common Reasons Why Arlo Camera is Not Recording
There are several reasons why your Arlo camera may not be recording. Here are some common causes:
- Weak or No Internet Connection: Arlo cameras require a stable internet connection to record and upload video to the cloud. If your internet connection is weak or not available, your camera may not record.
- Low Battery: If your Arlo camera is battery-powered, a low battery can prevent it from recording.
- Incorrect Camera Settings: If your camera settings are not configured incorrectly, it may not record video.
- Camera Firmware Issues: Outdated or corrupted firmware can cause recording issues.
- Cloud Storage Issues: If your cloud storage is full or not configured correctly, your camera may not record.
Troubleshooting Steps
To resolve the issue, follow these troubleshooting steps:
- Check Your Internet Connection: Ensure your internet connection is stable and working correctly. Restart your router and modem to see if it resolves the issue.
- Check Your Camera’s Battery Level: If your camera is battery-powered, check the battery level and replace it if necessary.
- Check Your Camera Settings: Ensure your camera settings are configured correctly. Check the recording mode, motion detection sensitivity, and scheduled recording times.
- Update Your Camera’s Firmware: Ensure your camera’s firmware is up-to-date. You can check for updates in the Arlo app.
- Check Your Cloud Storage: Ensure your cloud storage is not full and is configured correctly. You can check your cloud storage in the Arlo app.
Advanced Troubleshooting Steps
If the above steps don’t resolve the issue, try these advanced troubleshooting steps:
- Reset Your Camera: Resetting your camera to its factory settings can resolve firmware issues. To reset your camera, press and hold the reset button for 10 seconds.
- Check for Interference: Other devices can interfere with your camera’s Wi-Fi signal, causing recording issues. Move your camera away from other devices and see if it resolves the issue.
- Check Your Router’s Quality of Service (QoS) Settings: Your router’s QoS settings can prioritize traffic, causing recording issues. Check your router’s QoS settings and ensure they’re not prioritizing other devices over your camera.
Arlo Camera Not Recording: Additional Tips
Here are some additional tips to help you resolve the issue:
- Check Your Camera’s Field of View: Ensure your camera’s field of view is not obstructed, causing motion detection issues.
- Check Your Camera’s Night Vision: If you’re experiencing issues with night vision, ensure your camera’s night vision settings are configured correctly.
- Check Your Camera’s Motion Detection Sensitivity: If you’re experiencing issues with motion detection, adjust your camera’s motion detection sensitivity.
Arlo Camera Not Recording: Common Error Messages
If you’re experiencing issues with your Arlo camera not recording, you may see the following error messages:
- “Camera Offline”: This error message indicates that your camera is not connected to the internet.
- “Recording Failed”: This error message indicates that your camera failed to record video.
- “Cloud Storage Full”: This error message indicates that your cloud storage is full and needs to be upgraded.
Conclusion
If your Arlo camera is not recording, there are several reasons why this may be happening. By following the troubleshooting steps outlined in this article, you should be able to resolve the issue. Remember to check your internet connection, camera settings, and cloud storage, and try advanced troubleshooting steps if necessary. If you’re still experiencing issues, contact Arlo support for further assistance.
| Issue | Troubleshooting Step |
|---|---|
| Weak or No Internet Connection | Restart your router and modem, check your internet connection |
| Low Battery | Check your camera’s battery level, replace it if necessary |
| Incorrect Camera Settings | Check your camera settings, ensure they’re configured correctly |
| Camera Firmware Issues | Update your camera’s firmware, reset your camera if necessary |
| Cloud Storage Issues | Check your cloud storage, ensure it’s not full and configured correctly |
By following these steps and tips, you should be able to resolve the issue and get your Arlo camera recording again.
Why is my Arlo camera not recording motion events?
Your Arlo camera may not be recording motion events due to a variety of reasons. One possible cause is that the motion detection feature is not enabled or is set to a low sensitivity level. To resolve this issue, ensure that motion detection is turned on and adjust the sensitivity level to a higher setting. You can do this by accessing the Arlo app, selecting the camera, and navigating to the Motion Detection settings.
Additionally, it’s essential to check the camera’s field of view and ensure that it’s not obstructed by any objects. If the camera’s view is blocked, it may not detect motion events correctly. Also, verify that the camera is properly connected to the internet and that the Arlo servers are not experiencing any outages. If the issue persists, try restarting the camera or contacting Arlo support for further assistance.
What can cause my Arlo camera to stop recording video?
There are several reasons why your Arlo camera may stop recording video. One common cause is a lack of available storage space on the camera or the Arlo cloud storage. If the storage is full, the camera will not be able to record new video footage. To resolve this issue, consider upgrading your Arlo cloud storage plan or deleting some of the existing video recordings to free up space.
Another possible cause is a problem with the camera’s power supply or internet connection. Ensure that the camera is properly powered and connected to the internet. If you’re using a battery-powered camera, check the battery level and replace the batteries if necessary. Also, verify that the camera’s firmware is up to date, as outdated firmware can cause recording issues. If the problem persists, try restarting the camera or contacting Arlo support for further assistance.
How do I troubleshoot my Arlo camera’s recording issues?
To troubleshoot your Arlo camera’s recording issues, start by checking the camera’s status in the Arlo app. Ensure that the camera is online and that there are no error messages. If the camera is offline, try restarting it or checking the power supply. If the camera is online, check the recording settings to ensure that they are configured correctly.
Next, verify that the camera’s motion detection feature is enabled and that the sensitivity level is set correctly. Also, check the camera’s field of view and ensure that it’s not obstructed by any objects. If you’re still experiencing issues, try checking the Arlo server status to see if there are any outages or maintenance scheduled. If none of these steps resolve the issue, consider contacting Arlo support for further assistance.
Why is my Arlo camera not recording at night?
Your Arlo camera may not be recording at night due to a variety of reasons. One possible cause is that the camera’s night vision feature is not enabled or is not functioning correctly. To resolve this issue, ensure that the night vision feature is turned on and that the camera is properly configured for nighttime recording.
Another possible cause is a lack of available light for the camera’s night vision feature to function correctly. If the area is too dark, the camera may not be able to record video footage. Consider installing additional lighting in the area or adjusting the camera’s position to capture more available light. Also, verify that the camera’s infrared LEDs are not obstructed by any objects, as this can affect the night vision feature.
Can I recover lost recordings from my Arlo camera?
If you’ve lost recordings from your Arlo camera, there are a few steps you can take to try to recover them. First, check the Arlo cloud storage to see if the recordings are still available. If the recordings are not available in the cloud storage, try checking the camera’s local storage (if available). If the recordings are not available on the camera, it’s possible that they may be lost forever.
However, if you have a subscription to Arlo’s cloud storage, you may be able to recover lost recordings from the Arlo servers. Contact Arlo support and provide them with the details of the lost recordings, including the date and time they were recorded. Arlo support may be able to recover the lost recordings for you, but this is not guaranteed.
How do I prevent my Arlo camera from stopping recording?
To prevent your Arlo camera from stopping recording, ensure that the camera is properly configured and maintained. Regularly check the camera’s status in the Arlo app and ensure that it’s online and functioning correctly. Also, verify that the camera’s firmware is up to date, as outdated firmware can cause recording issues.
Additionally, ensure that the camera’s storage is not full and that the motion detection feature is enabled and configured correctly. Consider upgrading your Arlo cloud storage plan if you’re running low on storage space. Also, regularly check the camera’s field of view and ensure that it’s not obstructed by any objects. By following these steps, you can help prevent your Arlo camera from stopping recording.
What should I do if my Arlo camera is not recording due to a firmware issue?
If your Arlo camera is not recording due to a firmware issue, try restarting the camera to see if this resolves the issue. If restarting the camera does not work, try checking for firmware updates in the Arlo app. If an update is available, follow the instructions to update the firmware.
If updating the firmware does not resolve the issue, try resetting the camera to its factory settings. This will erase all of the camera’s settings and configurations, so be sure to write down the settings before resetting the camera. If none of these steps resolve the issue, consider contacting Arlo support for further assistance. They may be able to provide additional troubleshooting steps or repair/replace the camera if it’s defective.